database/gettinghelpfaq

Contents


Information Resources FAQ



General Questions



In which forum should I ask questions?

Forum: General Discussion


Where can I get a complete list of working printers?

http://www.openprinting.org/printer_list.cgi?make=Anyone


Where can I look up specific printer models?

http://www.openprinting.org/printer_list.cgi


Where can I look up printer models by Manufacturer?

http://www.openprinting.org/printer_list.cgi


What if my printer is not listed?

Many printers are derivative models of a printer currently
listed in the
OpenPrinting database.

Here are some common brand name associations.

  • Apollo == HP
  • IBM == Lexmark
  • Konica == Minolta == QMS
  • Ricoh == Infotec == Gestetner == Lanier == NRG == Savin
  • And so on...

If you make a match or get your printer otherwise working, please make a new
printer entry using our printer input form. To get to the form click on "Add a
similar printer" on the page of a printer similar to yours (saves you a lot of
typing, as many fields are already pre-filled) or go directly to the
empty form. Type in the printer characteristics and
write in the comment field how you got your printer to work. Do not forget the
driver URL if you use a driver which is not listed on openprinting.org. See
also our Contribution page.

Report any questions to the appropriate forum and bugs to the bug tracker (Product: OpenPrinting).


Information Resources



Where is the best place to ask specific questions?

All printing-specific questions are dealt with in a forum
specific to the manufacturer of the printer, specific to an operating system, or for general discussion. Currently there is only web-based access. Perhaps we will add e-mail-based access later.


Where are the archives of the former forums/mailing lists?

They are accessible from the
Mailing List Page.
Click on the list name, and then the archive link.

The archives can be searched by downloading and greping for keywords,
or they can be searched with a major search engine.


Where can I find a list of Printing related projects?

Projects


What FAQ's are available?

IndexFAQ


What HOWTO's, hints, and Documentation are available?

Documentation


Where is the Mac OSX Software?

http://www.openprinting.org/macosx/


How can I help?

HowToContribute


Getting Help



How do I get help?

OpenPrinting support is done via the forums.


How do I get a response?

The best way to get a response is to be prepared. Read all
the documentation, and keep records of the results.
A good question is short, and preceded by less than a page of text.

We don't need to know every step you have taken, and every line of
debugging output you have generated. Try to be concise, simple,
and include only relevant information.


How do I get in touch via email?

We use the forums because they are public, and the answers
can help everyone. Most privately sent emails get deleted, so
don't be surprised if you never get a response to a private
request.


How come I never get an answer in the forums?

There are several reasons your post will not get a reply.

  • You obviously haven't Read The Fine Manuals.
  • You've posted more information than anyone wants to look at. (Hint, we don't need the entire error_log, we don't need to know every step you've taken).
  • You've replied to a post when you should have started a new thread.
  • You've posted in the wrong forum (we correct this, but not always immediately).
  • You've cross-posted. We read all the forums, we don't want to read the same message multiple times.
  • You've replied to yourself.
  • You've made your posting difficult to read, for example by adding text files as compressed attachment instead of copying them inline
  • Add patches as uncompressed attachment, as they often break when inserted into a posting by copy and paste.
  • We don't know the answer.

It is unfortunate that there are far more people asking printer-related
questions than there are experts for those printers. Very few people own more
than one printer, so becoming knowledgeable in many models is nearly
impossible.

We need as much help making printers work as we can get. If you
can

  • Add printer entries
  • Debug PPDs and Foomatic data
  • Add printer options to the database
  • Post new printer information
  • Report unlisted but working models
  • Provide any other helpful information

Please post this information to the forums and add new printers
via the printer input form.

Groups: