MARK SHUTTLEWORTH: So what you do is you take the specifications from the customers and you bring them down to the software engineers?
TOM: That, that’s right.
MARK SHUTTLEWORTH: Well, then I gotta ask, then why can’t the customers just take the specifications directly to the software people, huh?
TOM: Well, uh, uh, uh, because, uh, engineers are not good at dealing with customers.
MARK SHUTTLEWORTH: You physically take the specs from the customer?
TOM: Well, no, my, my secretary does that, or, or the fax.