Ubuntu Brainstorm: What happens to the guy who takes the specifications from the customers and gives them to the engineers?
MARK SHUTTLEWORTH: So what you do is you take the specifications from the customers and you bring them down to the software engineers?
TOM: That, that’s right.
MARK SHUTTLEWORTH: Well, then I gotta ask, then why can’t the customers just take the specifications directly to the software people, huh?
TOM: Well, uh, uh, uh, because, uh, engineers are not good at dealing with customers.
MARK SHUTTLEWORTH: You physically take the specs from the customer?
TOM: Well, no, my, my secretary does that, or, or the fax.
MARK SHUTTLEWORTH: Ah. Then you must physically bring them to the software people.
TOM: Well…no. Yeah, I mean, sometimes.
MARK SHUTTLEWORTH: Well, what would you say… you do here?
TOM: Well, look, I already told you. I deal with the goddamn customers so the engineers don’t have to!! I have people skills!! I am good at dealing with people!!! Can’t you understand that?!? WHAT THE HELL IS WRONG WITH YOU PEOPLE?!!!!!!!
Ubuntu Brainstorm. You get the picture. Well done Mark.