Questions on Individual Supporter Program

Questions on Linux.Com Email Alias

 

Questions on becoming an Individual Supporter

What is the Individual Supporter program and how are Individual Supporter funds put to use?

Introduced in January 2016 and modeled after other community programs, the Individual Supporter program provides an avenue for individuals to help advance important community and industry initiatives that increase diversity in tech and access to new technologies.

Funds generated through the program are used to support important community and industry organizations that are advancing diversity in tech and increasing access to new technologies and learning opportunities for underserved populations. In  2016, funds were donated to Outreachy, a proven initiative that coordinates and underwrites programming internships for women, trans men and genderqueer people; FreeGeek, which recycles and refurbishes used computers and provides desktop training for underserved populations; and #YesWeCode, which is focused on training low opportunity youth to become high level coders. We will review organizations for donation on an annual basis.

What are the benefits of becoming an Individual Supporter?

Individual Supporters receive benefits such as a weekly “Briefing Book” with news, technical tips, and analysis, the option to purchase a lifetime linux.com email alias, and discounts on Linux Foundation events, training, and certification exams.  Learn more about Linux Foundation Individual Supporter benefits at https://www.linuxfoundation.org/offerings/individual-supporters. 

Are there any changes to the Individual Supporter program in 2017?

The main changes are:

    • Individual Supporter fee has decreased from $99 to $49.

    • Linux.com email alias is no longer included in the Individual Supporters program, though Individual Supporters will be given the option to purchase a lifetime linux.com email alias.

    • Individual Supporter role expires after 12 months for all, including verified students who became an Individual Supporter at the student rate.  All Individual Supporters will have an opportunity to renew. 

What are the fees for becoming an Individual Supporter?

There is an annual fee of $49.00 USD for becoming an Individual Supporter.  Your role as an Individual Supporter remains current for 12 months from the time payment of fees is completed.

How do I renew my role as an Individual Supporter after 12 months?

You can renew your Individual Supporter status by going to https://www.linuxfoundation.org/members/individual-supporter/support and clicking the Support Today button.  Your role as an Individual Supporter will be renewed for 12 months from the time payment of fees is completed.  (For example, if your role expires January 30, 2017, and you complete payment of Individual Supporter fees on January 25, 2017, your Individual Supporter status will be extended until January 24, 2018.)

I forgot to renew my Individual Supporter status and have let my role lapse. Can I still renew?

You can re-activate your Individual Supporter status by going to https://www.linuxfoundation.org/members/individual-supporter/support and clicking the Support Today button.

Are there discounts available on the Individual Supporter fees?

We offer discounts to individuals who are able to verify their status as full-time students.  To verify your status as a student, please go here.  Once verified, you will receive an email with a link to become an Individual Supporter at no cost.

There are no other discounts available on the Individual Supporter fees.

Are Individual Supporter fees tax deductible?

Because we are a 501(c)(6) organization, contributions to The Linux Foundation are not deductible as charitable contributions. However, they may be deductible as trade or business expenses if ordinary and necessary in the conduct of your business.

While completing the checkout page to become an Individual Supporter, should I write my name and address in English?

In order to ensure your contact info is updated in our systems correctly, we kindly request all names and addresses be filled out in English.

Why am I getting an error when trying to submit payment for Individual Supporter fees?

When a charge is declined by the bank, we show as much information as we receive about the decline. For example, we might receive a message that the zip/postal code does not match the one that the bank has on file. In the majority of cases, the decline reasons are generic and the bank does not share specific information as to why a charge was declined.

If all of the card information seems correct, your only recourse is to contact your bank to get more information and to ask that future charges be accepted.  When contacting your bank, you may also wish to check whether any restrictions are placed on cross-border transactions or on online transactions that exceed a certain amount.  Alternatively, you may want to try with a different credit card.  (Please also note that debit cards often present issues, so switching to a credit card may help.)

Does The Linux Foundation store my credit card information?

The Linux Foundation securely processes all credit card transactions through Stripe. Your full credit card number is never transmitted to Linux Foundation systems during checkout and is stored by Stripe, a PCI Level 1 Service Provider.

Why do I see a $1.00 authorization from Linux Foundation on my card?

When you first sign up to become an Individual Supporter, a $1.00 authorization may be issued by our payment vendor to verify your credit card.  These are like the authorization charges used by hotels and gas stations to test validity of a credit card. It is not a charge on your credit card and the authorization will be removed after a certain period as determined by your Bank.

 

Questions on Linux.com Email Alias

How can I get a linux.com email alias?

The linux.com email alias is available for purchase by Individual Supporters only.  If you already are an Individual Supporter, you can purchase the lifetime linux.com email alias at https://www.linuxfoundation.org/participate/supporter/lifetime-email-add-on.

If you have not yet signed up as an Individual Supporter, you may do so at https://www.linuxfoundation.org/members/individual-supporter/support.  Once you’ve completed the process to become an Individual Supporter, you’ll receive a confirmation email with a link to purchase the linux.com email alias.

How can I check if my desired linux.com email address is already taken before I sign up?

To prevent spam from bots to our Individual Supporters, we do not provide an online tool to check whether a certain alias is available. However, we would be happy to check on it for you if you email us at supporterservices (at) linuxfoundation (dot) org.

Why has my linux.com email alias stopped working?

Please be sure to review changes to the Individual Supporter Program in 2017 first, then read below.

If you became an Individual Supporter before January 27, 2017 and if you did not purchase the lifetime email add-on, your linux.com email alias will be expired 12 months from the date you signed up as an Individual Supporter.  Even if your linux.com email alias has expired, you can still get a lifetime email alias.  Just refer to the FAQ item on How can I get a linux.com email alias?

If you became an Individual Supporter on or after January 27, 2017, you also have the option to get the email alias at https://www.linuxfoundation.org/participate/supporter/lifetime-email-add-on.

Why am I getting an error when trying to submit payment for the lifetime email alias?

When a charge is declined by the bank, we show as much information as we receive about the decline. For example, we might receive the message that the zip/postal code does not match the one that the bank has on file. In the majority of cases, the decline reasons are generic and the bank does not share specific information as to why a charge was declined.

If all of the card information seems correct, your only recourse is to contact your bank to get more information and to ask that future charges be accepted.  When contacting your bank, you may also wish to check whether any restrictions are placed on cross-border transactions or on online transactions that exceed a certain amount.  Alternatively, you may want to try with a different credit card.  (Please also note that debit cards often present issues, so switching to a credit card may help.)

How do I set up my Linux.com email address?

Log into identity.linuxfoundation.org with your Individual Supporter username and click on the Email Alias tab.  Keep in mind that the linux.com email feature is a vanity email forwarding service only. We do not provide, nor do we plan to provide, SMTP, IMAP, POP3 or Webmail. Instructions on how to configure your email alias are also available on the Email Alias tab.

If you do not see an Email Alias tab, be sure to read FAQ item on How can I get a linux.com email alias?

Do you provide SMTP/IMAP/POP3/Webmail?

The linux.com email feature is a vanity email forwarding service only. We do not provide, nor do we plan to provide, SMTP, IMAP, POP3 or Webmail.

Are there any discounts, e.g. for students, for the lifetime Linux.com Email Add-On?

There are no discounts for the lifetime Linux.com Email Add-On.

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